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Support

支持与联系

联系 AIGameAnalyzer 支持。

中文

AIGameAnalyzer 支持与联系

支持邮箱:idxbox@ehedco.com

你可以就登录与账号、游戏查询和分析结果、截图识别、收藏或追踪、隐私与账号删除、TestFlight 测试,以及购买、订阅和恢复购买等问题联系我们。

发送反馈时,请尽量提供 App 版本与构建号、iPhone 型号、iOS 版本、问题发生的大致时间、复现步骤和相关截图。请不要通过邮件发送密码、完整付款信息或其他不必要的敏感信息。

订阅由 Apple 处理。你可以在 iPhone 的“设置”中管理或取消订阅,并可在 App 内使用“恢复购买”。如需申请退款,请使用 Apple 的“报告问题”服务:https://reportaproblem.apple.com;如权益状态与购买记录不一致,也可以将 Apple 订单信息和问题说明发送给我们协助排查。

如需删除账号,请优先使用 App 个人中心内的账号删除入口。隐私、访问、更正或删除数据方面的请求也可以发送至上述邮箱。我们会在合理可行的时间内回复。

English

Support & Contact

AIGameAnalyzer Support & Contact

Support email: idxbox@ehedco.com

Contact us about sign-in and accounts, game search and analysis results, screenshot recognition, favorites or tracking, privacy and account deletion, TestFlight testing, purchases, subscriptions, and purchase restoration.

When reporting an issue, include the app version and build number, iPhone model, iOS version, approximate time, reproduction steps, and relevant screenshots when possible. Do not email passwords, complete payment information, or other unnecessary sensitive information.

Subscriptions are processed by Apple. You can manage or cancel a subscription in iPhone Settings and use Restore Purchases in the app. Refund requests should be submitted through Apple's Report a Problem service at https://reportaproblem.apple.com. If app access does not match your purchase history, you may also send us the relevant Apple order information and a description of the issue for investigation.

To delete your account, use the account deletion control in the Profile section of the app whenever possible. Privacy requests involving access, correction, or deletion may also be sent to the email above. We will respond as soon as reasonably practicable.